Shipping & Returns
Unpainted items ship faster than painted items. Please allow up to two weeks for painted items to ship. If you have a specific date that you need to receive your item by, please check with us before placing your order. We can likely accomodate you.
Please make sure you provide the correct shipping address when you place your order. If your order is shipped to an address that you entered incorrectly you will be responsible for paying for additional shipping.
We ship using USPS most often and use UPS on occasion.
All sales are final. Please review your order carefully. Once your order is paid, it goes into production. All of our items are cut as you order them and built specifically for you. We can not accept exchanges or returns for any reason, including errors on your part when ordering.
Check your spelling carefully - we can not replace items due to typos. Please note that your custom names will be cut exactly as you type it - examples: The Smiths - The Smith's - The Smiths' - Smith - Smiths - Smith's - Smith Family - Smiths Family - etc. We will not correct punctuation so make sure it is where you intend it to be.
If you receive an item damaged in shipping, please email us within 48 hours of delivery with a picture of the damaged item and the box it was delivered in. We will handle each request individually; however, items damaged in shipping will be replaced asap at no cost to you. We will handle the USPS or UPS claim on our end as long as we are notified timely and have pictures.
If an error was made on our part, please email us within 48 hours of delivery along with a picture of the mistake. We will correct any mistakes made on our part asap with no cost to you.
Mistakes made on our part will be replaced at no cost to you for the piece(s) and shipping. Even in the event that we make a mistake, we are unable to offer refunds, only corrections. If the mistake was made on your part, the cost of the piece(s) and shipping will be your responsibility.